In an emergency
A trip to Poland is above all a chance to rest, relax and have fun. However, anywhere you go you may encounter situations which turn out to be less pleasant. Therefore before setting off it is worth finding out some basic information about how to cope with unforeseen events.
Here are the important emergency contact numbers in Poland:
To call an emergency service using a landline or a public phone, please dial
999 – Ambulance
998 – Fire Brigade
997 – Police
986 – Municipal Wardens (Straż Miejska)
To call an emergency service using a mobile phone, please dial
112 - all services
As soon as the call is connected, you will be transferred to the appropriate service. You may also use this number if you are unsure which of the three emergency numbers (997, 998, 999) should be alerted.
Calling water and mountain rescue services (WOPR, GOPR)
In Poland, you can also contact special rescue services responsible for lifesaving operations in the mountains and on lakes and waterways :
Mountain rescue service (GOPR) – + 48 601 100 300
Water rescue service (WOPR) – +48 601 100 100
Please note: the numbers above should be used only in cases of emergency - never to obtain tourist information.
In any emergency regarding difficult situation or when in need of information feel free to contact Emergency Tourist Helpline (open Mon-Fri 08:00-16:00). +48 22 278 77 77 or +48 608 599 999
Your travel agent or insurance broker will advise you about the best insurance cover for you and your family, including medical emergencies. Here are some facts about Poland.
When in Poland, foreign citizens are obliged to pay for services received from the Polish health service. To avoid such charges, you should take out insurance in your own country before you set off.
Choose a policy which provides coverage while you are travelling. Insurance companies now offer a wide range of policies which are of benefit to travellers.
It is worth considering taking out a wider-ranging travel insurance policy. This type of cover protects tourists in case of damage to health or loss of property, and pays rescue costs (particularly important when visiting the mountains for hiking or skiing). You can also take out insurance to cover the costs of cancelling a trip due to various unforeseen circumstances (sudden illness, accident, fire, etc.). Remember, though, that these are only examples, and not every traveller needs a full package of insurance. Everything depends on the type of journey, the means of transport and many other aspects of your trip. Before you depart, it is best to contact an insurance adviser, who will certainly help you to choose the right insurance package for your holiday.
To gain access to medical care in Poland, you will need to show appropriate documents (the most important being a European Health Insurance Card or substitute certificate).
Many insurance companies also offer insurance against theft as well as baggage insurance. Consider this if you are taking valuable items with you on holiday. You should also consider the security of your home if you are leaving it empty for a long period.
When in Poland, foreign nationals may be required to cover the cost of medical assistance offered by the public health service. Free emergency treatment is available to visitors from the European Union and several countries with which Poland has signed international agreements (Albania, Bosnia and Herzegovina, Croatia, former Yugoslav Republic of Macedonia, Montenegro, Russia and Serbia ). EU nationals are required to produce a valid European Health Insurance Card (EHIC).
If you are not a national of any of the countries above, you will need to make your own arrangements and you are strongly advised to obtain a suitable medical insurance cover before you leave home.